- 29 Northumberland Rd,
Sunshine North 3020 - 0403 918 575 | Registered NDIS Provider (405 015 7036)
Heart & Hope Care is building a team that genuinely cares about the people it supports. What started as a small group of dedicated support workers in Sunshine North has grown into a team committed to delivering meaningful, person-centred outcomes for NDIS participants across Melbourne’s western suburbs.
We’ve stayed true to one idea from day one: good care comes from consistency and trust, not just qualifications. That’s why our team is made up of experienced, passionate support workers who take the time to understand each participant’s goals, and who stay involved for the long term rather than rotating through.
Today, Heart & Hope Care continues to grow with that same focus, supporting participants across Melbourne’s western suburbs with the same commitment we started with.
Welcome to Heart & Hope Care, your trusted NDIS provider dedicated to providing exceptional services and support for individuals with disabilities. With our compassionate team of professionally qualified and experienced staff, we are committed to enhancing the lives of those we care for. Based in Sunshine North, we support NDIS participants across Melbourne’s western suburbs, including St Albans, Footscray and Caroline Springs (Provider No. 405 015 7036).
“Your health is our concern” is not just our slogan; it is the driving force behind everything we do. We understand that each person’s journey is unique, and we are here to walk alongside you, providing the care and assistance needed to improve your quality of life. Whether it’s high-care services, help with daily activities, or fostering social connections, we tailor our services to meet your needs.
We invite you to explore our range of services and discover how Heart & Hope Care can support you or your loved one on the path to empowerment. Contact us today to begin your journey towards a life filled with heart and hope.
Remember, at Heart & Hope Care, we care for you with all our hearts, and we have hope for a brighter future.
Our mission is to give every NDIS participant in Melbourne's west tailored, high-quality support — from personal care to Supported Independent Living — so they can live with as much independence as they choose.
We want Heart & Hope Care to be the most trusted registered NDIS provider in Melbourne's western suburbs — known for transparent, participant-led care.
Every participant is matched with a consistent support worker or team, with a care plan reviewed regularly against their NDIS goals. We coordinate directly with support coordinators and plan managers to keep delivery on track.
What sets us apart is our exceptional team. Our staff members are professionally qualified and possess a wealth of experience in caring for the elderly and disabled. They bring a deep sense of empathy and understanding to their work, ensuring that every interaction is infused with genuine compassion.
At Heart & Hope Care, we prioritise building trusting relationships with our clients and their families. We believe in open communication, active collaboration, and a person-centred approach that puts you at the heart of decision-making. Your goals, dreams, and aspirations become our guiding principles as we work together to create a better future.
We believe every person we support deserves to be treated with dignity, empathy and understanding. We create an inclusive, supportive environment where individuals feel valued for their unique abilities and experiences. For example, we always ask before entering a participant’s home and follow their preferred daily routines, rather than imposing our own.
We act honestly and transparently in everything we do, from how we communicate with participants and families to how we manage NDIS funding. We believe trust is built through consistency between what we say and what we deliver. For example, we bill strictly in line with the NDIS Price Guide and explain every charge in plain language, with no hidden costs.
Our team delivers qualified, experienced care to a consistently high standard, backed by ongoing training and clear processes. We take our responsibilities to participants and their families seriously, in every interaction. For example, every support worker completes NDIS Worker Screening and a full orientation before starting with a new participant.
We believe participants should lead their own journey, not have it decided for them. We support people to build skills, make choices and grow their independence at their own pace. For example, we involve every participant in choosing their own support workers and shaping their own goals within their NDIS plan.
We work closely with participants, families, support coordinators and plan managers so everyone is aligned on what good support looks like. Care works best when everyone involved is genuinely on the same page. For example, we join plan review meetings alongside support coordinators to keep our services matched to each participant’s current goals.
At Heart & Hope Care, our values guide us in delivering compassionate, person-centered care to individuals with disabilities. We are dedicated to positively impacting their lives, empowering them to lead meaningful and fulfilling journeys.
Contact us for a free, no-obligation chat about your NDIS plan and support needs.
We review your NDIS plan and confirm exactly what support you're eligible for.
Your support begins, matched to a consistent worker or team who gets to know you.
Registered Nurse
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Support Coordinator
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“Founder & Director
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Yes. Heart & Hope Care is a fully registered NDIS provider (405 015 7036), meeting NDIS Practice Standards and Quality and Safeguards Commission requirements.
We provide personal care, Supported Independent Living (SIL), NDIS Support Coordination, Capacity and Skills Building, Social Community support and Home Domestic Assistance for NDIS participants across Melbourne's western suburbs.
We support NDIS participants across Sunshine North, St Albans, Footscray, Caroline Springs and the surrounding western suburbs of Melbourne.
Yes. We match you with a consistent support worker or team and can arrange an introduction before your support begins.
