- 29 Northumberland Rd,
Sunshine North 3020 - 0403 918 575 | Registered NDIS Provider (405 015 7036)
Heart & Hope Care is a registered NDIS provider (405 015 7036) offering a full range of disability support services across Sunshine North, St Albans, Footscray, Caroline Springs and the surrounding western suburbs of Melbourne. Whether you need help with daily personal care, building independence and life skills, staying connected with your community, or managing your NDIS plan, our experienced team tailors every service to your individual goals. Explore the full range of services below, or get in touch to talk through what’s right for your plan.
Best for participants who need help with daily personal care, from showering to mobility support.
Our personal care supports are flexible and customised to your needs, goals and outcomes, including high intensity personal care. We not only help you with your daily personal activities, but we also help you develop skills. We will help you with the following:
Best for participants building confidence and independence in social and everyday life skills.
Capacity building supports help you develop the skills and confidence to engage in social, recreational and community activities on your own terms. At Heart & Hope Care, we understand how much Skill Building can change a person’s well-being, and we constantly work towards establishing an environment that engages people and encourages them to interact more freely. We help them with
Best for participants who want support to get out, connect with others, and stay active in their community.
Community access and social participation support — from group outings to skill-building activities — helping NDIS participants build connections and independence. We create a safe environment that encourages engagement, interaction and involvement, with staff experienced in supporting people from all cultural backgrounds.
Best for participants who need help keeping their home clean, safe and comfortable.
Domestic assistance support so you can stay safely and comfortably in your own home.
Best for participants with high support needs who want to live independently with rostered or 24/7 support.
Supported Independent Living helps NDIS participants with high care needs to get the support they need. Cooking for yourself, taking a bath, and tasks as simple as dressing are things not everyone can manage.
Hence we are here to help you with:
Best for participants who want help understanding their NDIS plan and connecting with the right providers.
At Heart&Hope Care, we understand that navigating the National Disability Insurance Scheme (NDIS) can be complex. Hence we are here to help you with:
All services at Heart & Hope Care are billed in line with the current NDIS Price Guide, so the price you see in your plan is the price you pay, with no hidden costs.
Our services are available to NDIS participants with plan-managed, self-managed or agency-managed funding.
Support Coordination helps you understand and manage your overall NDIS plan and connect with providers. Capacity Building focuses on developing specific skills, like social confidence or independent living skills, within your plan.
Yes. Most participants combine several services, for example Home Domestic Assistance alongside Social Community support, depending on what's funded in your plan.
No referral is needed. You can contact us directly, or your Support Coordinator or plan manager can help set up services on your behalf.
Your NDIS plan sets out your funded support categories. If you're not sure what you're eligible for, we can talk you through your plan and match it to the right services.
Yes. Support can be adjusted as your goals and circumstances change, in line with what's available in your current NDIS plan.
There's no cost to get in touch or discuss your needs. Ongoing service costs are billed in line with the NDIS Price Guide once support begins.
| Service | What It Covers | NDIS Funding Category | Best For |
|---|---|---|---|
| Assist Personal Activities | Showering, mealtime assistance, mobility and daily living support | Core Supports — Assistance with Daily Life | Participants needing hands-on daily personal care |
| Capacity and Skills Building | Building skills and confidence for social, recreational and community life | Capacity Building — Improved Daily Living | Participants working towards greater independence |
| Social Community | Group outings, one-on-one community access, social participation | Core Supports — Assistance with Social & Community Participation | Participants wanting to stay connected and active locally |
| Home Domestic Assistance | Cleaning, laundry and household tasks | Core Supports — Assistance with Daily Life | Participants who need help maintaining their home |
| Supported Independent Living (SIL) | Rostered or 24/7 support with daily tasks at home | Core Supports — Assistance with Daily Life (SIL) | Participants with high support needs living independently |
| NDIS Support Coordination | Understanding your plan, connecting with providers, plan reviews | Capacity Building — Support Coordination | Participants who want help managing and using their NDIS plan |
Get in touch and we'll help you match your NDIS plan to the right support.
